Skill

Element – (facets of the skill that employers identified as important noting that the mix and priority of theses facets would vary form job to job)

Communication … that contributes to productive and harmonious relations across employees and customers

• Listening and understanding
• Speaking clearly and directly
• Writing to the needs of the audience
• Negotiating responsively
• Reading independently
• Empathising
• Speaking and writing in languages other than English
• Using numeracy
• Understanding the needs of internal and external customers
• Persuading effectively
• Establishing and using networks
• Being assertive
• Sharing information

Team work … that contributes to productive working relationships and outcomes

• Working across different ages and irrespective  of gender , race, religion or political persuasion
• Working as an individual and as a member of a team
• Knowing how to define a role as part of a team
• Applying team work to a range of situations e.g. futures planning, crisis problem solving
• Identifying the strengths of team members
• Coaching and mentoring skills including giving feedback

Problem solving … that contributes to productive outcomes

• Developing creative, innovative solutions
• Developing practical solutions
• Showing independence and initiative in identifying problems and solving them
• Solving problems in teams
• Applying a range of strategies to  problem solving
• Using mathematics including budgeting and financial management to solve problems
• Testing assumptions taking the context of data and circumstances into account
• Resolving customer concerns in relation to complex projects issues

Planning and organising … that contributes to long and short term strategic planning

• Managing time and priorities – setting time lines, coordinating tasks for self and others
• Being resourceful
• Taking initiative and making decisions
• Adapting resource allocations to cope with contingencies
• Establishing clear project goals and deliverables
• Allocating people and other resources to tasks
• Planning the use of resources including time management
• Participates in continuous improvement and planning processes
• Developing a vision and a proactive plan to accompany it.
• Predicting – weighing up risk, evaluate alternatives and apply evaluation criteria
• Collecting, analysing and organising information
• Understanding basic business systems and their relationships

Technology … that contributes to effective execution of tasks

• Having a range of basic IT skills
• Applying IT as a management tool
• Using IT to organise data
• Being willing to learn new IT skills
• Having the OHS knowledge to apply technology
• Having the physical capacity to apply technology e.g. manual dexterity

Learning … that contributes to ongoing improvement and expansion in employee and company operations and outcomes

• Managing own learning
• Contributing to the learning community at the workplace
• Using a range of mediums to learn – mentoring, peer support and networking, IT, courses
• Applying learning to ‘technical’ issues (e.g. learning about products) and ‘people’ issues (e.g. interpersonal and cultural aspects of work)
• Having enthusiasm for ongoing learning
• Being willing to learn in any setting – on and off the job
• Being open to new ideas and techniques
• Being prepared to invest time and effort in learning new skills
• Acknowledging the need to learn in order to accommodate change

Initiative and enterprise … that contribute to innovative outcomes

• Adapting to new situations
• Developing a strategic, creative, long term vision
• Being creative
• Identifying opportunities not obvious to others
• Translating ideas into action
• Generating a range of options
• Initiating innovative solutions